Refund policy

Returns & Refunds Policy

Capricorn Prospecting Supplies complies with the Australian Consumer Law.

Change of Mind

We accept returns for change of mind within 30 days of purchase, provided the item:

• Is unused and in as-new condition.
• Is returned in its original packaging with all accessories and documentation.
• Is accompanied by proof of purchase.

Customers are responsible for return postage costs unless otherwise agreed. Refunds will be processed to the original payment method once the returned item has been inspected.

Faulty or Damaged Products

If your item arrives damaged or develops a manufacturing fault, please contact us as soon as possible. Depending on the nature of the issue, we will repair, replace, or refund the product in accordance with Australian Consumer Law and the manufacturer's warranty.

Warranty

Many of the products we sell are backed by comprehensive manufacturer warranties. As an authorised XP dealer, we provide genuine warranty support and can assist you throughout the warranty process.

Non-Returnable Items

For hygiene and safety reasons, some products may not be eligible for return if they have been opened or used, unless they are faulty.

Contact Us

If you have any questions regarding a return or warranty claim, please contact Capricorn Prospecting Supplies before returning your item. Our team will guide you through the process and work to resolve your issue as quickly as possible.